Privacy Policy

At 233digital, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully.

By using 233digital, you consent to the practices described in this policy. If you do not agree with any part, it is your right to not use our services.

We collect several types of information to provide and improve our services. Below is a breakdown of what we collect as you interact with 233digital.

We use your information to:

• Process orders — fulfill data bundle/airtime purchases and send delivery confirmations
• Manage your account — handle authentication, settings, payment methods, and support
• Communicate with you — send order updates, confirmations, account notifications, and support
• Improve the platform — analyse usage patterns, identify bugs, optimise performance, and refine user flows
• Prevent fraud — detect suspicious activity and protect platform integrity
• Legal compliance — meet regulatory reporting requirements, respond to legal requests, and enforce our Terms of Service

We work with trusted third-party providers to operate 233digital. These providers only access your data as necessary to perform their services.

Each third-party provider is bound by their own privacy policy and data processing agreements. We encourage you to review their policies.

We use cookies and similar tracking technologies to operate and improve our website. Cookies are small data files stored on your browser by a website. Here's what we use:

We implement appropriate technical and organizational measures to protect your information:

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Under applicable data protection laws and best practices, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold on you
• Correction — Ask us to correct inaccurate or incomplete data
• Deletion — Request deletion of your data (subject to legal obligations)
• Data portability — Request your data in a structured, machine-readable format
• Withdraw consent — Where processing is based on consent, you may withdraw it at any time without it affecting the prior processing

To exercise any of these rights, please contact our support team. We will respond within 30 days with details on how your request has been fulfilled.

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than Ghana. We ensure appropriate safeguards are in place including encryption of data in transit, compliance with international data protection standards, and partnering with providers that maintain robust security practices.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email.

• All changes are effective as soon as they are published on this page
• The "Last updated" date at the top of this page indicates when the policy was last revised

We encourage users to review this page periodically to stay informed about our data practices.

Our support team provides manual assistance through WhatsApp at 0203991678 (+233 20 399 1678). WhatsApp chats are held in the WhatsApp Business app.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: